Frequently Asked Questions
Everything you need to know about our products, shipping, orders, returns, and support processes.
Orders are processed and dispatched within 24-48 hours. Delivery usually takes 3-5 business days for metropolitan areas and 5-7 business days for other parts of India. You will receive an SMS and email with tracking details as soon as your shipment leaves our warehouse.
Yes, we offer Cash on Delivery (COD) across most pincodes in India, alongside secure online UPI, debit/credit cards, and NetBanking checkout options.
We offer a 7-day return and replacement policy on our flagship products. If you receive a damaged or incorrect product, contact us at crm@kawachigroup.com within 7 days of delivery, and we will coordinate a replacement.
You can reach our help desk by calling +91 9326-110-110 or emailing crm@kawachigroup.com. Our support hours are Monday to Saturday, 10 AM to 6 PM.
Most items are designed for quick DIY assembly and include easy-to-follow instruction manuals and all necessary tools. If you require assembly assistance, our customer support team is always available to guide you.
Once dispatched, you will receive a tracking link via SMS and email to track your shipment in real-time. You can also view shipping updates inside your Kawachi account dashboard.
Yes, we offer a 1-year manufacturing warranty against structural defects. Contact customer support with your invoice to claim warranty support or coordinate replacement parts.
Yes, address modifications can be processed if the order has not yet been shipped. Please contact our support team immediately at crm@kawachigroup.com or call +91 9326-110-110 with your order details to make changes.
Please inspect your package upon delivery. If you receive a damaged or defective product, email us at crm@kawachigroup.com within 24 hours with photos/videos of the package and item, and we will ship a replacement at no extra cost.
Yes, we cater to bulk and corporate requirements with custom volumes and wholesale pricing. Please visit our Bulk Orders page or contact our team at sales@kawachigroup.com.
You can request order cancellation before the shipment has been dispatched from our warehouse. Please call support or email crm@kawachigroup.com with your order number. Once shipped, orders cannot be cancelled.
We support secure credit/debit cards, NetBanking, Google Pay, PhonePe, Paytm, other UPI wallets, and Cash on Delivery (COD). All transactions are encrypted via secure Razorpay checkout.
