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How do I Sign Up?
Signing Up (Registering) on Kawachigroup is simple! All you need to do is, click on "Sign up" on the top right of the Home Page, enter your name, email address, mobile, a few details, choose a password, "Accept the Terms of Use", and click on "Sign Up" and Enjoy the Kawachigroup Shopping Experience!
What are the benefits of Signing Up?
Besides it being your passport to affordable indulgence forever, as a member, you:
What are the benefits of Signing Up?
Besides it being your passport to affordable indulgence forever, as a member, you:
- Do not need to enter your details like Shipping address, Contact numbers, etc. every time you make a purchase
- Get to check the status of shipment of your purchases in the 'My Account' section
- Get regular updates on the latest merchandise on Kawachigroup
- You can use “My Shortlist” to save items you like for future purchases
Are the brands that you sell, genuine?
All brands sold on Kawachigroup.com are 100% genuine and obtained from reputed business partners.
Is it safe to use my credit card or provide bank details?
o Yes, it is completely safe to pay on Kawachigroup using your credit card or through a bank transfer. We follow RBI guidelines for online payments including 3rd factor authentication processes on payments. Payment for Indian Credit cards, Debit cards and Banks are processed through our payment gateway and International Credit and Debit cards can be used through PayPal.
Kawachigroup is PCI DSS compliant and does not store any customer credit card or financial information on our servers. All transactions are processed through secure bank servers which are PCI DSS-II compliant, thus providing the highest level of security while processing your payments.
What is pending verification/Why is my order in pending verification status?
Cash on Delivery Option (COD)
Is COD available for my location?
o COD is dependent on the coverage of our courier partners. While checking out, on choosing the COD option, our system will run a check with our partner coverage database and let you know if COD is available for your location. If your location is not covered for COD, we suggest you make payment online to confirm the order.
For help regarding online payments click here.
Can I open the COD parcel before making the payment?
o No. The courier guy will hand over the parcel to you only once you make payment.
Can I return the order to the courier agent and take my cash back from him?
o The courier guy is not authorized to accept an open parcel and return your cash. In an unlikely event if you want to return the product, please feel free to contact our Customer Service team or check return policy here.
What will happen if I don’t pay at the door and refuse the order?
o Every attempt to deliver an item is a cost to us. Misuse of this option is not appreciated and could result in the COD option not being available to you in future.
EMI Payments
- What is the minimum payable value of the order to avail EMI facility?
o EMI facility is available for all orders where the payable value is more than Rs.3000 (Rupees Three Thousand)
For which Credit Cards do you offer EMI facility?
o EMI facility is available for all Citibank, ICICI & HDFC credit card holders.
Is there any charge for EMI facility offered by participating banks on Kawachigroup?
o There are no additional charges for EMI.
What is the EMI tenure offered?
o Currently the tenure for EMI is 3 months
Can I use EMI with COD?
o We do not accept EMI payments on COD orders.
Coupons
My coupon is not working?
o Your coupon may not be working because of any of the following reasons:
- Please check the Terms & Conditions of coupon in the mail that you received from us. e.g. - Validity of coupon, coupon applicable on specific products only, order value etc.
- If the Shopping Cart Value is less than the value required for the coupon to be applied then it will not work.
- Please ensure you are logged in to the same account (email address) on which you received the coupon.
- If you tried using the coupon earlier there may be a pending order which you can see in your My Account section; call us now to cancel that order and only then will the coupon be available for you to use again
If the problem still persists, please call us and we will resolve it for you.
I am not able to apply a coupon to my Shopping Cart?
o If the Shopping Cart Value is less than the value required for the coupon to be applied then it will not work.
Can I use both Coupon and FunduPoints together, on the same transaction?
o FunduPoints and Coupons cannot be used on the same transaction.
FunduPoints
What are FunduPoints and how do they work?
o FunduPoints are like currency on Kawachigroup.com. 1 FunduPoint is equivalent to Re.1. FunduPoints can be redeemed post a minimum payable value of Rs.15 (+ Shipping and Handling Charges, if applicable). All FunduPoints have to be used within 30 days from the date of issue. FunduPoints and a coupon cannot be applied together.
How do I Earn FunduPoints?
o Fundu (Reward) Points are privilege points for our regular customers. Customers earn the points through different promotions that we have from time to time.
How do I redeem FunduPoints?
o Redemption of FunduPoints can be done post a minimum payable value of Rs.15 (+ Shipping and Handling Charges, if applicable). Please note that FunduPoints can be used only when you pay for your order online and on Cash on Delivery (COD) transactions.
To redeem FunduPoints, please check the FunduPoints box during checkout and the maximum amount of FunduPoints that can be used from your account will automatically be applied to your order and the corresponding amount reduced from the amount payable by you.
Where can I view my FunduPoints balance?
o Your current FunduPoints balance will reflect under the “My Fundu Points” tab in the ‘My Account’ section.
Can I use both, Coupon and FunduPoints together, on the same transaction?
o FunduPoints and Coupons cannot be used on the same transaction.
Shipping, Tracking & Delivery
Do I have to pay for shipping?
o We charge Rs. 49 as shipping for COD orders. There is no shipping charge on orders confirmed using online payment options.
Why is there a shipping charge on COD and not on Prepaid Orders?
o Cash on Delivery as a process requires more efforts and hence the extra cost.
Do you ship internationally?
o Yes we do ship products internationally and there is additional shipping & handling charge. Please check the product description to confirm if the product can be shipped to an international address.
I want to ship this product as a gift can you gift wrap it for me?
o We are sorry but we currently do not do gift wrapping.
This is a gift; can you send it without the bill/invoice?
o Kawachigroup complies with all the rules governing the movement of goods in India and due to tax and regulatory reasons, all shipments have to be accompanied with an invoice. Therefore we cannot send the item without an invoice.
How do you pack items/products?
o All items are carefully packed as per the specific requirements of the item; we take the utmost care to ensure that you receive your item in good condition.
